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Products
What hair types are Coistel Beauty products suitable for
Coistel Beauty products are suitable for all hair types, including extensions.
Shipping & Returns
How long does my order take to arrive?
Delivery time is 4 to 6 business days from the date of payment confirmation. This deadline does not apply to deliveries to islands. Please note that the delivery time is an estimate. We are not responsible for delays by the logistics agency. Keep in mind that during busy periods such as Christmas, Black Friday, or sales, your order may be delayed.
How much is the shipping cost?
The shipping cost is €7.00 for orders nationwide. For European Union countries, standard shipping is 5/7 business days and the cost is is €8 + VAT. Shipping is free for orders of €60 or more.
Can I return a product?
The right of withdrawal is excluded, for reasons of hygiene, if you have opened or used the products. Returned products must be perfectly intact and complete with all their components. The return request must be made within 14 days of receipt of the products.
Orders and Payment
How can I track my order
Once your order has shipped, you will receive an email from Mail Boxes Etc. with the tracking number.
What payment methods do you accept?
We accept Mastercard, Maestro, Visa, American Express, Apple Pay, Paypal, Amazon Pay and Scalapay credit cards.
My package arrived damaged, what can I do?
On our website you can find the "Contact Us" form from which to submit a complaint, please remember to attach photographic material as evidence of what happened. Our Customer Care will get back to you as soon as possible.
I made a mistake in my order, what can I do?
On our website you can find the "Contact Us" form in which you can ask to make changes to the details of your order (address, house number, zip code..) Our Customer Care will get back to you as soon as possible.
Can I change my order?
You cannot change your order once it has been placed.
Do I have to register to make the purchase?
No, it is not essential, you can make a purchase as a guest. However, we recommend that you register so you don't miss out on our news!
Do you have customer service?
Yes, you can write an email to info@coistel.com, our Customer Care will get back to you as soon as possible.
Can I get an invoice on behalf of my company?
Yes, please enter your information and billing request when completing your order. After the order is completed, for tax reasons, billing information cannot be changed.
Contact Us
How can I contact the Coistel Beauty team?
You can contact us by email anytime, just send an email to info@coistel.com. The team will be happy to help you!