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SHIPPING AND DELIVERY TIMES
All orders are processed and delivered on weekdays (Monday-Friday, excluding holidays). Orders placed on Saturdays and Sundays will not be processed until the following Monday. For each order placed on the Site, the Seller shall issue a receipt for the goods shipped. For the issuance of the receipt, the information provided by the Customer when placing the order shall be taken as the basis. No change in the receipt shall be possible after it has been issued. The Seller shall deliver the purchased Products by specialised carriers, with standard service, from Monday to Friday, excluding public holidays and national holidays. The Products shipped in Italy are indicatively delivered within 3-5 working days and 5-7 days in inconvenient areas and islands, in Europe within 7-15 working days. The delivery terms indicated above are purely indicative and not essential. Any variations to the above will be promptly communicated to the Customer by e-mail. The Seller is not liable for unforeseeable delays, it being understood that, except in cases of force majeure, the Products shall be delivered within a maximum term of 30 (thirty) days starting from the day after the day on which the Customer has transmitted the order unless the Seller informs the Customer within the same term of the unavailability, even temporary, of the products ordered. In the event of product unavailability, the amount already paid by the Customer shall be reimbursed within 14 days from the aforementioned communication. For each order placed on the Site, the Seller shall issue a receipt for the goods shipped. For the issuance of the receipt, the information provided by the Customer at the time of the order shall be authentic. No change in the receipt shall be possible after it has been issued. No indemnity may be claimed from the Seller in the event of damages due to delay and/or interruption, and/or total or partial suspension of deliveries that are not the fault of the Seller. This also applies to delays, interruptions or suspensions due to causes such as, by way of example but not limited to, work interruptions, labour unrest, delays attributable to suppliers, energy shortages, suspension of transport.
At the time the package is dispatched, a tracking number will be sent by email, enabling the Customer to follow the entire route of the shipment by going to the carrier's website. At the time of delivery, the Customer must be present or delegate to an authorised person the collection. In the event that the product is picked up by unauthorised persons, the Customer acknowledges and accepts that the Seller shall in no way be liable for this circumstance and shall not be entitled to either a refund or the sending of a new product. Upon delivery, the Customer or the delegated person shall check that the packaging is intact and clean.
RIGHT OF WITHDRAWAL
All purchases made by the Consumer Customer on the Site are covered by the guarantee of the right of withdrawal, which gives the Customer the opportunity to return, for any reason whatsoever, the product purchased and to be reimbursed within 14 days.
To exercise this right within 14 working days from the date of delivery of the goods, it is sufficient to communicate to the Seller that you wish to withdraw in whole or in part from the purchase by means of any explicit declaration to this effect (e.g. by registered letter with return receipt, by e-mail, site functionality). Within the same term, the Customer must provide, using a shipping method of his/her choice, for the shipment of the goods in their original packaging, undamaged and in perfect condition complete with all its parts including any seals, and carefully packed to the Seller's premises. The package must include all documents received. We recommend insuring the shipment against theft and transport damage. C.O.D. packages will not be accepted.
The only costs required are those for returning the product.
Upon receipt of the goods, once the integrity of the returned Product has been verified, within and no later than 14 days, the Seller will refund the cost of the goods shipped. Costs incurred in returning the goods are excluded from the refund. For purchases made, the refund will be made in the same manner as payment. The risks of transport for the return of the Products shall be borne in full by the Customer, as well as the costs necessary to return the Products subject to withdrawal. Without prejudice to the foregoing, it is finally recalled that the Customer shall be liable for any diminution in the value of the Products resulting from the handling of the goods other than what is necessary to establish their nature, characteristics and functioning.
The Customer expressly acknowledges and accepts that
- the right of withdrawal does not apply to Products received more than 15 working days previously (in which case the return of the goods shall be refused).
- the right of withdrawal cannot be exercised in the event that the Products purchased have been used, even partially.
- The right of withdrawal is excluded in the case of the purchase of packaged and sealed Products that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.
The right of withdrawal is excluded for Professional Customers (purchase with VAT number).